Shipping policy
SHIPPING POLICY
Last updated: September 24, 2026
This Shipping Policy applies to orders placed through symphena.com.
SYMPHENA is a trading name operated by Kiré Natura S.L.
WHERE WE SHIP
We currently ship to:
• United States
• Canada
• United Kingdom
FREE STANDARD SHIPPING
Standard shipping is currently free for eligible SYMPHENA orders shipped to the markets listed above, unless a different shipping option or charge is clearly displayed at checkout.
ORDER PROCESSING
Orders require processing before they are dispatched.
Processing time is separate from shipping transit time and may vary depending on order volume, fulfillment availability, weekends, public holidays, and other operational factors.
When your order has been dispatched, we will send you a shipping confirmation and tracking information where available.
We do not promise a specific dispatch date unless a specific dispatch estimate is clearly stated at checkout or in your order confirmation.
If we are unable to ship your order within a timeframe we have stated, or within a timeframe required by applicable law, we will contact you and provide any delay, cancellation, or refund options required by applicable law.
ESTIMATED SHIPPING TIME AFTER DISPATCH
Our current estimated transit times after dispatch are:
United States:
Approximately 5–8 days
Canada:
Approximately 5–10 days
United Kingdom:
Approximately 3–6 days
These are estimated transit times and are not guaranteed delivery dates.
Processing time before dispatch is not included in these estimates.
Delivery may take longer because of circumstances such as customs processing, carrier delays, weather, peak shopping periods, public holidays, incorrect addresses, or other events outside our reasonable control.
For customers in the United Kingdom, unless a different delivery period has been agreed with you, we will comply with the maximum delivery period required by applicable consumer law.
INTERNATIONAL FULFILLMENT
SYMPHENA works with international fulfillment and logistics partners.
Your order may be dispatched from fulfillment facilities outside your country, including facilities in China.
The shipping carrier used may vary depending on destination, availability, and logistics conditions.
TRACKING
Where tracking is available, tracking details will be provided after dispatch.
Please note that tracking information may take some time to become active after a parcel is handed to the carrier.
TAXES, DUTIES, AND IMPORT CHARGES
Any taxes collected directly by SYMPHENA will be shown at checkout where applicable.
Because orders may be shipped internationally, customs authorities or carriers may in some circumstances assess duties, taxes, handling charges, or other import-related fees.
We will comply with any legal obligation requiring us to collect or bear such charges.
Unless the checkout, product page, or order confirmation expressly states that all destination-country import charges are included, we cannot guarantee that an external customs authority or carrier will not assess an additional charge.
If you receive an unexpected request for an import-related payment, you may contact us at info@symphena.com before making the payment so that we can help review the situation.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your shipping address carefully before completing your order.
If you notice an error, contact us immediately at:
info@symphena.com
We can only guarantee an address change if the order has not yet been processed for fulfillment.
We cannot guarantee recovery or replacement of parcels delivered to an incorrect address supplied by the customer, except where applicable law requires otherwise.
LOST OR SIGNIFICANTLY DELAYED ORDERS
If your tracking information has not updated for an unusual period or your order has not arrived within a reasonable time, contact us at:
info@symphena.com
Please include your order number.
We will investigate the shipment with our fulfillment or logistics provider and provide any remedy required by applicable law.
DELIVERY DELAYS
Estimated delivery times are provided in good faith based on the information currently available to us.
If a significant delay occurs, we will provide the options required by applicable consumer law, which may include accepting a revised delivery date or cancelling the order for a refund.
BUSINESS INFORMATION
Kiré Natura S.L.
Trading name: SYMPHENA
Spanish Tax ID (NIF): B09854720
EU VAT ID (NIF-IVA): ESB09854720
C/Afrodita 14, Esc. 6, 1º 1ª
41014 Sevilla
Spain
Email:
info@symphena.com