Refund policy
REFUND POLICY
Last updated: September 24, 2026
This Refund Policy applies to purchases made from SYMPHENA at symphena.com.
SYMPHENA is a trading name operated by Kiré Natura S.L., a company established in Spain.
14-DAY RETURN PERIOD
We offer a 14-day return period for eligible purchases made by customers in the United States, Canada, and the United Kingdom.
You may request to cancel and return an eligible product within 14 days after receiving it.
This return policy does not limit any mandatory consumer rights that apply in your country, state, province, or territory.
HOW TO START A RETURN
Before sending any product back, please contact us at:
info@symphena.com
Include your order number and the reason for your return.
We will provide the appropriate return instructions and return address.
Because we use international fulfillment partners, the return address may be different from our business address.
Please do not return products to our business address unless we specifically instruct you to do so.
RETURN CONDITION
You may inspect the product as reasonably necessary to determine its nature, characteristics, and functioning.
Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
Products that are damaged through misuse, improper handling, accidental damage, or use contrary to the supplied instructions are not considered defective solely because of that damage.
Whenever reasonably possible, please return the product with all accessories and original packaging.
RETURN SHIPPING COSTS
For change-of-mind returns, the customer is responsible for the cost of return shipping unless applicable law requires otherwise or SYMPHENA agrees in writing to cover the cost.
If an item arrives damaged, defective, incorrect, or otherwise does not conform to the contract, we will provide the remedy required by applicable law.
Depending on the circumstances and applicable law, this may include a refund, replacement, repair, or reimbursement of reasonable return shipping costs.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at info@symphena.com.
Please include:
• Your order number
• A description of the issue
• Clear photos or video showing the problem, where reasonably possible
Providing this information helps us investigate and resolve the issue quickly with our fulfillment partner.
Nothing in this section limits any statutory rights you may have.
REFUNDS
Once we receive your return, or where applicable acceptable evidence that the product has been sent back, we will inspect the return and notify you of the outcome.
Approved refunds will be issued to the original payment method.
We will process approved refunds promptly and, where applicable law establishes a specific deadline, within that deadline.
Your bank, card issuer, or payment provider may require additional time to display the refund in your account.
Standard outbound shipping is currently free on eligible SYMPHENA orders, so there is normally no standard delivery charge to refund.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or modify an order, contact us as soon as possible at:
info@symphena.com
We can only guarantee a cancellation or modification if the order has not yet been processed for fulfillment.
Once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it. You may instead need to follow the return procedure described above.
MANDATORY CONSUMER RIGHTS
Nothing in this Refund Policy excludes, restricts, or replaces consumer rights that cannot legally be excluded under the laws applicable to you.
If applicable law provides you with rights that are more favorable than this policy, those rights will continue to apply.
BUSINESS INFORMATION
Kiré Natura S.L.
Trading name: SYMPHENA
Spanish Tax ID (NIF): B09854720
EU VAT ID (NIF-IVA): ESB09854720
C/Afrodita 14, Esc. 6, 1º 1ª
41014 Sevilla
Spain
Email:
info@symphena.com